Returns & Exchanges
At PokeRand, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn and unwashed items. If your order isn't a perfect fit, our streamlined process makes it easy to secure a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Place the items in their original packaging with tags attached, affix the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing